NAS Kickstarter FAQ
How do I provide my shipping address and reward details?
We will send you a survey to collect the necessary information we need to fulfill rewards after our project ends. Once you complete the survey, you'll receive an email confirmation with a copy of your responses. Please check out the following link for more details: https://help.kickstarter.com/hc/en-us/articles/115005126894-How-do-I-provide-a-creator-with-my-shipping-address-and-reward-details-
Where do you ship to?
Ugreen NASync Series on Kickstarter will be available in the following countries: US, Germany.
Do I need to pay customs fees/VAT/shipping fees?
Good news! Our team will cover VAT, customs clearance fees, and shipping fees for all backers.
What is the warranty policy?
For DXP2800, DXP4800, DXP4800 Plus and DXP480T Plus, 2 years.
For DXP6800 Pro and DXP8800 Plus, 3 years.
How can I contact Ugreen NASync team?
If you have any questions regarding the ongoing campaign, please email us at service.nas@ugreen.com. You can also DM us on Facebook or message us via the campaign page.
When will Ugreen NASync Series products be shipped?
We aim to deliver Ugreen NASync to our backers in May/June 2024. Please see the campaign page for more information on the ETA of the rewards.
Will I receive an invoice for my pledge?
Kickstarter does not provide receipts or invoices. Please check out the link for more details about receipts: https://help.kickstarter.com/hc/en-us/articles/115005133053-Will-I-receive-a-receipt-for-my-pledge-
Can I cancel my order?
According to Kickstarter's policy, you can cancel your pledge in your account before the project ends. Additionally, you will be charged automatically after the project has ended. Learn more on Kickstarter: https://help.kickstarter.com/hc/en-us/articles/115005133013-Can-I-cancel-a-pledge-
What is network-attached storage(NAS)? What is network-attached storage used for? And who it's for?
Network-attached storage (NAS) is dedicated file storage that enables multiple users and heterogeneous client devices to retrieve data from centralized disk capacity. Users on a local area network (LAN) access the shared storage via a standard Ethernet connection.
NAS devices typically don't have a keyboard or display and are configured and managed with a browser-based utility. Each NAS resides on the LAN as an independent network node, defined by its own unique IP address.
The purpose of network-attached storage is to enable users to collaborate and share data more effectively. It is useful to distributed teams that need remote access or work in different time zones. NAS connects to a wireless router, making it easy for distributed workers to access files from any desktop or mobile device with a network connection. Organizations commonly deploy a NAS environment as a storage filer or the foundation for a personal or private cloud.
What are NAS components and how do they work?
1. NAS Hardware
This refers to a combination of a NAS box, NAS unit, NAS server, or NAS head(which is essentially just a server with storage disks or drives), CPUs, and RAM. These are fundamental hardware system that comprise the NAS hardware framework.
2. NAS Software
Storage software is deployed in NAS hardware system's specialised hardware. The NAS software runs on a ligh-weight operating system.
3. NAS Protocol
There are data transfer protocols for sending and receiving data, which are accessed via switches. The most basic data transmission protocols are Internet Protocol(IP) and Send Control Protocol(TCP), which are used by the majority of clients/users to transfer data. Network File Systems(NFS) and Server Message Blocks(SMB) are the file formats used in the protocols.
What are NAS use cases?
1. File Sharing
2. Media Server
3. Data Synchronization
4. Remote Access
5. Surveillance Storage
6. Personal Cloud Storage
7. Virtualization Storage
8. Home Automation
9. Collaboration and File Versioning
10. Data Archiving
11. Web Server
12. Educational Institutions
13. Small Business Applications
Why choosing the right NAS product is important?
1. Storage Capacity and Scalability
2. Performance and Security Features
3. Scalability and Redundancy
4. Compatibility
5. Support and Warranty