A Beginner's Guide for the NASync Series

Written by: UGREENBLOG

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Time to read 6 min

What's In the Box?

2×SSD Silicone Pad, 1×User Manual,1×Warranty Card, 1×Power Adapter, Screws & Screwdriver, 2×Hard, Drive Tray Key, 1×Network Attached Storage, 2×Ethernet Cable

What's In the Box?

Note:

1. Screws and screwdriver are ONLY for installing a 2.5-inch hard drive.

2. Do NOT plug in or unplug hard drives (including M.2) or memory sticks while NASync devices are on.

3. Before disassembly or assembly, please ensure the device is turned off.

4. Depending on the model, the power adapter may vary.

First Use

Before using the product for the first time, it is necessary to install relevant hard drives, connect to the network, register an account, and bind (connect) NASync devices to a mobile phone, PC, tablet, or laptop.

Hard Disk Installation

Installing 3.5 inches hard disks

1. Remove the hard disk lock key, insert it into the hard disk lock hole, and turn right to unlock it. Remove the key, press on the button and a lever will extend. Gently pull on it to remove the hard disk tray.

Installing 3.5 inches hard disks - 1

2. Flip the tray onto its back, press on the "press" tab with your thumb and gently extend the clamp outwards. Return the tray upright, and with the hard drive label facing up and its connectors away from you, place the hard drive into the tray, aligning the two plungers on each side of the tray with the hard drive. Push the clamp back into place, locking the hard drive into place.

Installing 3.5 inches hard disks

3. Re-install the hard disk tray by aligning it with the guide rail (the tray should smoothly slide into place). Press on the lever to secure the tray into place. Repeat this step for each drive that will be installed.

Installing 3.5 inches hard disks

4. Using the hard disk lock key, lock the tray into place by turning the lock hole to the left.

Installing 3.5 inches hard disks

Installing 2.5-inch hard disks

1. Remove the hard disk lock key, insert it into the hard disk lock hole, and turn right to unlock it. Remove the key, press on the button and a lever will extend. Gently pull on it to remove the hard disk tray.

2. Turn the tray to the right and using the tool, remove the rear hole plunger near the end of the tray. Safe this plunger as it can be reinstalled if replacing the 2.5-inch drive with a 3.5-inch drive.

3. Flip the tray to its back and align the four empty screw spaces at the bottom of the 2.5-inch hard drive with the screw holes on the tray. Insert screws to fasten hard drive to tray and tighten.

4. After locking the drive into place, re-install the tray into the NASync device, following the installation guide rails (the tray should smoothly slide into place). Press on the lever to secure the tray into place and the 2.5-inch hard drive is installed.

5. Using the hard disk lock key, lock the tray into place by turning the lock hole to the left.

Optional installation

RAM sticks/Memory modules

A RAM stick, or Memory module, is used to accelerate program response rates and increase system memory considerably. The RAM slot is located at the bottom of the device. Before installation, ensure the device is powered off.

1. Using a screwdriver, remove the screws of the bottom expansion compartment panel and lift the panel. From there, you will be able to see the RAM module slot.

RAM sticks/Memory modules

2. Align the gold connectors of the RAM stick with the "raised bars" in the RAM module slot and gently insert it. Press into the slot lightly ensuring that the gold connectors are fully inserted into the slot and no longer visible. There will be a slight "clicking" sound as the RAM stick locks into place.

RAM sticks/Memory modules

3. Replace the panel and screws, power on the device, then wait for LED lights on the front of the NASync device to flash white, indicating it is operating normally.

RAM sticks/Memory modules

M.2 hard disk

With M.2 hard disks used as read-write caches, the random data read and write performance of NASync devices is considerably improved. The M.2 hard drive slot is located at the bottom of the device. Before installation, ensure the device is powered off.

1. Using a screwdriver, remove the screws of the bottom expansion compartment panel and lift the panel. From there, you will be able to see the RAM slot and two M.2 hard drive slots.

M.2 hard disk

2. Using a screwdriver, loosen the M.2 fixing screw. Align the M.2 hard drive connectors with the slot bay, then insert the drive into the slot at a slight angle. Tighten the screws.

M.2 hard disk

3. To add thermal silica gel to the M.2 drive, peel off the plastic film on the front and back of the thermal gel, then stick it to the M.2 drive.

M.2 hard disk

4. Replace the panel and screws, power on the device, then wait for LED lights on the front of the NASync device to flash white, indicating it is operating normally. Go to the "UGREEN NAS" app to set up the SSD cache.

M.2 hard disk

Note: Before removing the M.2 hard drive, please go to the "GreenLink Cloud" app to remove the SSD cache. This will prevent the drive from being used as a cache. If you remove the drive without completing the removal procedure, data may be lost.

Power & network connection

A network connection is how NASync devices connect to other devices and allow for data transfers between authorized users. A network connection is necessary in order to connect to, and communicate with, NASync devices and users.

1. Connect to the power supply brick provided to the power port at the rear of the NASync device and to the power outlet or surge protector. Press the power button and LED lights at the front of the device will turn white to indicate the device is powering on.

Power & network connection

2. Once the device is powered on, connect it to the Internet by connecting a LAN cable to the NAS device and your router (NASync devices are not able to connect via WiFi).

Power & network connection

Note: It is recommended to use a router for first-time connection and binding. This connection will provide a more stable network environment for the NASync device.

Device Binding & Account Registration

Mobile phone & tablet

1. Download the Ugreen NAS App

Please go to the Ugreen Official Website > Download Center to download and install the "UGREEN NAS" App.

2. Add a device

Ensure the NASync device and your mobile phone (or tablet) are on the same LAN network, then open the "UGREEN NAS" App. The App will automatically search for and display available NASync devices on the same LAN network. You can also add a device by scanning the QR code on the bottom of the device. Select the device you want to add, click "Register", and your NAS device will be added successfully.

Mobile phone & tablet

3. Register account

After adding the NASync device, you will be directed to the device initialization interface. Please complete the following steps:

① Give the device a name that is easy to identify and manage.

Register account

② Register a local administrator account for the device to manage it.

③ Register and bind a Ugreen account. This is an optional step if you want to use additional functions like UGREEN Link and quick login. If you don’t believe you need it, you can skip this step.

④ Finally, select "Automatically install important updates only" (required) and "Device Analysis Improvement Plan" option (optional), and then you can start using the device.

Mobile phone & tablet

Note: If the device does not undergo the initialization process, its status will be displayed as "Not Initialized".

PC

1. Add a device

Ensure that the NASync device and computer are on the same LAN network. Visit the URL: find.ugnas.com and the system will automatically search and display the devices in your current LAN. Just select the device you want to add and click "Connect" and your NAS device will be added successfully.

Add a device
Add a device

2. Register account

After adding the device, you will enter the initialization device interface. Please complete the following operations:

① Give the device a name and register a local administrator account for the device to manage it.

Register account

② Register and bind a Ugreen account. This is an optional step if you want to use additional functions like UGREEN Link and quick login. If you don’t believe you need it, you can skip this step.

③ Finally, select "Automatically install important updates only" (required) and "Device Analysis Improvement Plan" option (optional), and then you can start using the device.

Register account

3. Download Ugreen NAS App/Client

Go to the Ugreen Official Website > Download Center to download and install the "UGREEN NAS"App/Client, then log into your account again to use it.